Frequently asked questions

Yes. An account connects your identity, balance, ticket numbers, results, Inbox and withdrawal history.

No. The registered USDT BEP20 payout address is currently permanent. Verify it carefully during registration and never enter an exchange address that cannot receive USDT on BNB Smart Chain.

Do not request a withdrawal. Contact support through the Inbox immediately. TriLuck cannot guarantee recovery of funds sent to an incorrect or incompatible address.

Protected actions such as ticket purchases, deposits and withdrawals are disabled. You can still read the restriction notice and use the Inbox to contact support.

Passwords are submitted over HTTPS and stored by the backend as one-way hashes. Support should never ask you to send your password, seed phrase or private key.

One hidden ticket number is attached to each draw. The server allocates ticket numbers to confirmed purchases. The account receiving the hidden number wins the advertised prize.

No. The animation presents the ticket numbers already allocated by the server. Closing or refreshing the animation cannot change the result.

Yes, an administrator may create a free promotional draw. Availability, limits and eligibility shown on that draw still apply.

The purchase page shows the quantity currently allowed and remaining. The server checks availability again before allocating any number.

The server detected that the requested numbers could not be safely allocated, often because another purchase completed at the same time. Your request should not be treated as a valid ticket purchase; refresh and contact support if a balance issue remains.

Your ticket history remains in My Tickets, while published completed results appear on the Winners page.

Choose an amount of at least $10 and open the secure hosted NOWPayments invoice. Your TriLuck balance is credited only after the backend verifies the payment status.

No. It is an internal platform balance used for tickets, prize credits and withdrawal requests. TriLuck does not provide seed phrases or on-chain wallet custody to users.

The backend records the win and credits the configured prize value to your platform balance. You can then request a withdrawal from the Wallet page.

A withdrawal request is sent to the administrator for manual review. If approved, funds are sent to your registered USDT BEP20 address and you receive an Inbox notification.

No. You must wait until the current request is approved, rejected or otherwise resolved before submitting another one.

The current payout network is USDT on BNB Smart Chain (BEP20). The network and registered payout address cannot be changed from the withdrawal form.

It is the text-only support channel between your account and the administrator. It also receives automatic notices about withdrawals, balance credits and account restrictions.

No. Deleting hides the message from your Inbox view. Administrative records may be retained for security, dispute handling and audit purposes.

No. The Inbox accepts text messages only. Never send passwords, wallet private keys or seed phrases.